Q: Are your parts genuine?
A: Yes. We source genuine new surplus and aftermarket industrial parts through trusted suppliers and back every order with our quality guarantee.
Q: Are you an authorized distributor?
A: We are an authorized distributor for DeLock products. For other brands, we supply genuine surplus and aftermarket parts sourced through vetted channels.
Q: What condition are your products in?
A: Most items are new surplus, meaning they are unused and often factory sealed.
Q: Do you offer same-day shipping?
A: Yes. In-stock orders placed before 2:00 PM Eastern Time typically ship the same business day.
Q: Do you ship internationally?
A: Yes. We ship to customers worldwide using trusted carriers such as USPS, UPS, FedEx, DHL, and Purolator.
Q: Can’t Find a Part or Need a Quote?
A: Send us the manufacturer part number and required quantity, and we’ll provide a quote quickly. We can often source hard-to-find and obsolete components that are not listed on our website.
Q: What is your return policy?
A: We offer 30-day hassle-free returns on eligible products.
Q: Why does my credit card charge differ from my invoice total?
A: Your bank may apply currency conversion or foreign transaction fees. These charges are determined by your financial institution. For more information, please refer to:
What Is a Foreign Transaction Fee? Explanation + Examples (2025) - Shopify Canada
Q: How quickly do you respond to inquiries?
A: Our team typically responds to quote requests and questions within 2 business hours.
Still Have Questions?
Contact our team and we’ll be happy to help.
parts@industrialautomationparts.com
1-866-939-7717